We strive to provide you with high-quality products and services. Please carefully read our Refund & Return Policy to understand our guidelines for returns and refunds.
1. No Return Policy for Online Orders:
Indume Lifestyle has a strict no-return policy for any product ordered online. Once a product is sold, it will not be taken back or returned under any circumstances. We encourage customers to carefully review their order before completing the purchase. If you have any questions about a product, please contact our customer support team before placing your order.
2. Do Not Accept Tampered Parcels:
Please inspect your parcel upon delivery. Do not accept the parcel if it appears to be tempered or damaged. If you notice any signs of tampering, kindly refuse the delivery and contact our customer support.
3. Complaints within 24 Hours:
In the event that you receive a product that is damaged, defective, or incorrect, we require you to raise a complaint within 24 hours from the date of delivery. To report an issue, please contact our customer support team at +91 96462 15979 and provide the following details:
• Order number
• Description of the issue
•Photographs clearly showing the problem
Note: Any complaints received after the 24-hour window will not be eligible for a refund or replacement.
4. Record Parcel Opening Video:
For added security, we recommend customers record a video while opening the parcel. This video can serve as evidence in case of any discrepancies or issues with the delivered products. Please ensure that the entire unboxing process is clearly visible in the video.
5. Refund or Replacement Process:
If your complaint is validated within the specified timeframe, Indume Lifestyle will initiate the Refund or replacement process. If case of refund the amount will be refunded to your given account details within 7 to 10 business days. If case of replacement of damaged product, new product will be shipped within 3 working days.
6. Contact Information:
If you have any questions or concerns regarding our Refund & Return Policy, please contact our customer support team at +91 94642 15979.
Note: Indume Lifestyle reserves the right to update or modify this policy at any time without prior notice. It is the customer’s responsibility to review the policy periodically.